Quality Policy
Aragon Partners was founded in 2005 following a spin-off from PricewaterhouseCoopers (PwC) by Partners and Associated Partners.
Since 2006, Aragon Partners has operated in the Transportation, Telecommunications, and Utilities sectors, developing in-depth vertical expertise in these areas.
Currently, in the Italian market, Aragon Partners is a leading company in:
- Economic, Financial, and Tariff Planning Models and business simulation tools;
- Advisory services in regulated markets, both for Business and ICT structures.
Over the years, Aragon Partners’ team of business and software experts has developed a planning solution called Filler®.
The name comes from aragonite, the form of calcium carbonate that pearls are made of, to highlight the Organization’s commitment to discovering and nurturing the “pearls” of its Clients, even the most hidden ones.
Aragon Partners focuses on creating value through innovation in business and process models, with a strategy execution-oriented and practical approach.
Our long-term goal is to ensure increasing Client satisfaction, and to achieve this, we are committed to continuously improving our operations, our organization, and our services by adopting a Quality Management System based on the principles set out in UNI EN ISO 9001:2015.
The continuous improvement required by the standard calls for the involvement and participation of everyone and is based on the following points:
- An in-depth analysis of the context in which the company operates, identifying all stakeholders along with their needs and expectations.
- A company risk assessment aimed at identifying the main unacceptable risk factors, based on which appropriate response actions can be implemented to mitigate threats and seize opportunities for improvement and growth of the organization.
- Compliance with the current regulatory framework applicable to the company and its services, as well as broader and more frequent involvement of all organizational levels, are fundamental prerequisites for the continuous improvement of the organization and its services.
- The activities defined by the Quality System are the means to effectively achieve such involvement and contribute to the improvement of products and services.
- Within these activities, as in any work context, improvement ideas and proposals must be encouraged.
- Each Manager is responsible for coordinating their team members, guiding them toward continuous improvement.
- Quality means doing the right things right the first time. This requires a greater initial effort but leads to fewer corrections over time.
- Each employee is part of a Client/Supplier relationship within the company. As a “Client”, one must collaborate to improve the service provided by their “Supplier”; as a “Supplier”, one must deliver the best possible service to their “Client”, ensuring their satisfaction.
- Management, starting from the needs of Clients and the market, annually defines an Improvement Plan, specifying both corporate and individual objectives. Each Manager must develop their own Quality Objectives based on the directives provided by Management.
- Our Suppliers must be involved in our improvement program, as they are an integral link in our production chain.
- The company’s success depends on the professional and cultural development of individuals at all levels. Therefore, a clearly defined and consistent Training Plan aimed at real growth must be implemented.
Rome, 24/01/2025
Company Management
